fugi9's Privacy Policy

fugi9 ("we", "our", or "platform") is an online betting and casino service provider in Bangladesh. By accessing our website fugi9.lat or using our services, you are considered to have accepted the terms of this privacy policy.

The purpose of this policy is to transparently inform our users about what types of information we collect, how it is used, how long it is stored, and what your rights are. fugi9 believes that privacy is a fundamental right, and we are committed to handling your information with the utmost care.

This policy may be updated from time to time. If there are significant changes, we will notify you by email or by posting a notice on the platform. The latest version of the policy will always be available on this page.

fugi9 collects only the information needed to operate our services properly, ensure security, and meet legal obligations. We collect the following categories of information:

1. Information You Provide Directly

When you create an account on fugi9 or contact us, you voluntarily provide certain information. This includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information (bKash, Nagad, or Rocket account number)
• National ID or passport details for identity verification
• Messages and complaint details sent to support

2. Automatically Collected Information

When you visit the fugi9 website, certain technical information is collected automatically:

• IP address and device type
• Browser type and language settings
• Page view history (page view logs)
• Session duration and login/logout records
• Information collected from cookies and similar tracking technologies

3. Financial Transaction Information

For the normal operation of betting and casino services, we record your deposit, withdrawal, and betting history. This information is essential for financial security and fraud prevention.

fugi9 uses the collected information for the following legitimate purposes:

Service Operation & Improvement

Information is used to create and manage your account, process deposits and withdrawals, operate game and betting services, and resolve technical issues on the platform.

Identity Verification & Security

fugi9 is for users aged 21 and over only. Verifying your age and identity is our legal responsibility. In addition, security analysis is carried out to prevent fraud, money laundering, and unauthorized access.

Customer Support

To properly resolve your complaints and questions, the support team may view your account and transaction information. fugi9's support team provides service in Bengali and English 24/7.

Responsible Gaming

Information is used to monitor your playing patterns to ensure responsible gaming, provide assistance if signs of a problem are detected, and to process self-exclusion requests.

Legal & Regulatory Obligations

Your information may be used to maintain records in accordance with applicable law, report suspicious financial activity, and provide information in response to lawful requests from authorities.

Cookies are used on the fugi9 website. Cookies are small text files stored on your device that help improve the functionality of the site.

Essential Cookies

Basic website functions are not possible without these cookies. They are used to maintain login sessions, manage security tokens, and remember language preferences.

Analytics Cookies

Analytics cookies are used to monitor site usage and improve the platform experience. This information is processed in a fully anonymized way.

Cookie Controls

You can disable cookies from your browser settings. Keep in mind that disabling certain essential cookies may cause some site features to not work properly.

fugi9 never sells or rents your personal information. Information is shared with third parties only in the following limited circumstances:

Payment Processors

The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment service provider. This information is not used for any purpose beyond verifying the transaction.

Technology Service Providers

Operating games requires connecting with various game developers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. In this case, only technical information about the game session is shared; personal identity information is not shared.

Legal Authorities

Information may be provided to the relevant authorities if required by court order, government directive, or legal obligation. In such cases, we will attempt to notify the user in advance unless prohibited by law.

Business Transfers

If there is any change to fugi9's business structure (merger or acquisition), user information may be transferred to the new party. In that case, the terms of this privacy policy will still apply.

fugi9 has implemented industry-standard technical and administrative measures to protect your information:

fugi9 does not store your information indefinitely. Specific retention periods are followed for different types of information:

• Account information: For as long as the account is active and for a specific period after closure in accordance with legal requirements.
• Financial transaction information: Retained for the long term in compliance with applicable financial law.
• Cookie and session data: Session cookies are deleted when the browser is closed; persistent cookies generally expire within 30 to 365 days.
• Support communications: Retained for a period after the issue is resolved for quality control purposes.

At the end of the defined period, information is securely deleted or anonymized in a way that no individual can be identified.

fugi9 believes you should have full control over your own information. Your rights are described in detail below:

Right of Access

You may request to know what information we hold about you at any time. If you contact support, we will provide you with a copy of the information.

Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Having accurate information with us is important for both parties.

Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

Right to Restrict Processing

You may request that the use of your information be limited for a specific purpose, particularly if you are disputing the accuracy of the information or questioning the legitimacy of the processing.

Right to Lodge a Complaint

If you have any concerns about our data processing, please contact our support team first. We are always ready to resolve any issue.

fugi9 provides services only to users aged 21 and over. We do not knowingly collect any information from minors.

Age verification is in place at the time of account registration. If we have doubts, we may request proof of age via national ID or other documents.

If you find out that a minor is using our platform, please notify us immediately at [email protected]. That account will be closed immediately and any collected information will be deleted.

fugi9 reserves the right to update this privacy policy from time to time. Changes will take effect as soon as they are published on this page.

For significant changes, we will send a notice to your registered email address or display a notification on the platform. Continuing to use our services after a change means you are considered to have accepted the updated policy.

If possible, visit this page regularly. If you have any questions about our policy, contact us at [email protected].